Return & Refund Policy
We value every customer's shopping experience.
If you receive a product with major defects or incorrect shipment, please contact us within 3 days of receiving the item, along with clear photos and an unboxing video. We will assist you as soon as possible.
Please note that we do not accept returns or refunds in the following cases:
Color difference or size issues due to personal preference
Washed, worn, or tag-removed items
Customized items or discounted sale items
Requests to exchange for a different size or style without product defect (case-by-case basis)
Refunds will be issued via the original payment method (credit card, bank transfer, etc.). Processing time may vary depending on the payment provider.
We kindly ask you to check the size chart and product details carefully before placing your order.
If you have any questions, feel free to contact us — we’re happy to help!
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退款政策｜Return & Refund Policy
我們重視每一位顧客的購物體驗，如您收到的商品有重大瑕疵或出貨錯誤，請於收到商品 3 日內來信或私訊聯繫客服，並提供完整開箱影片與商品照片，我們將儘速為您處理退換貨。
請注意，以下情況恕無法提供退換貨或退款服務：
因個人主觀認知（如色差、尺寸不合）
商品已下水清洗、穿著痕跡、吊牌拆除
訂製商品、優惠活動品項
非瑕疵但欲更換尺寸或款式者（可斟酌提供補差額換貨服務）
退款方式將依原付款方式退回（如信用卡、轉帳等），退款時間依各支付平台作業時間為準。
請在下單前詳閱尺寸表與商品說明，若有疑問歡迎聯繫我們協助選購。